WhatsApp order confirmation
Calling every customer to confirm is expensive and often fails: busy line, no answer, call back tomorrow. WhatsApp reaches people where they actually read — and leaves a written trail.
Why confirmation is the number one leak
With cash on delivery, an unconfirmed order is a risky order: the parcel ships, the customer refuses, you pay both legs and get back a damaged product.
The confirmation team is your safeguard — but it spends its days dialling numbers and reaching voicemail.
What the automation takes over
The message goes out as soon as the order lands, in the right language, with a summary and one simple question. The customer replies when they can. The status updates without anyone typing anything.
- Immediate confirmation message after checkout
- Automatic follow-up after a delay you choose
- Simple replies handled without human intervention
- Escalation to an agent as soon as the case is unusual
- CRM and carrier status updated automatically
- Messages in French, Arabic or Darija per customer
A human stays in the loop
A customer who hesitates, wants to change address or negotiate should not be talking to a bot. The system handles simple volume and hands over the moment it becomes a real conversation.
Your agents stop dialling numbers and focus on the orders that need them.
What WhatsApp does and doesn't allow
Outbound messaging at scale goes through the WhatsApp Business API with pre-approved templates. We scope that with you rather than promising unlimited sending that ends in a blocked account.
What you get
- Confirmation and follow-up scenario
- Message templates in FR / AR / Darija
- WhatsApp Business API connection
- Escalation rules to your agents
- Status sync with the CRM
- Reply-rate and confirmation-rate tracking
Frequently asked questions
Let's look at your orders
Free audit: we review your volume, your tools and your confirmation rate, then tell you where orders are leaking.