Cash on delivery automation
COD is what sells in Morocco, and it also loses money quietly: refused parcels, poorly tracked returns, carrier settlements never reconciled. Automating the flow makes those losses visible, then avoidable.
Where COD costs you without showing it
A refused parcel is not a zero-dirham lost sale: it is an outbound leg, a return leg, a product to restock and sometimes to write off. Multiplied by a refusal rate of several percent, it outweighs most other cost lines.
The problem is rarely the rate itself — it is that nobody measures it by product, by city or by carrier. Without that, you cannot act on it.
The automated flow
Each step triggers the next, and every anomaly surfaces instead of vanishing into a spreadsheet.
- Confirmation before shipping, not after
- Automatic parcel creation at the carrier
- Continuous delivery-status retrieval
- Refused-parcel and return handling
- Reconciliation of carrier payouts against your orders
- Delivery rate by product, city and carrier
Reconciliation — the part everyone postpones
The carrier pays you a lump sum. Matching it order by order manually takes hours and is rarely done well.
Automated, the gap is obvious: delivered but unpaid, wrong amount, unexpected fees. That is usually where money turns up.
What you get
- End-to-end automated COD flow
- Connection to the carriers you use
- Refusal and return handling
- Automatic settlement reconciliation
- Delivery-rate analysis by segment
Frequently asked questions
Let's look at your orders
Free audit: we review your volume, your tools and your confirmation rate, then tell you where orders are leaking.