AI WhatsApp agent with human escalation
An agent that knows your products, your lead times and the real state of the customer's order. It handles repetitive questions and hands over when it doesn't know — instead of inventing.
The problem with generic chatbots
A chatbot that knows neither your catalogue nor the customer's order only delays the moment a human has to answer. The customer repeats themselves, gets annoyed, and you lose the sale.
The difference is the connection: an agent wired into your CRM knows who is writing, what they ordered and where the parcel is.
What the agent handles well
The repetitive volume — the kind that occupies your team without creating value.
- 'Where is my order?' with the real status
- Product availability and delivery times
- Address changes before shipping
- Questions about cash on delivery
- Simple order taking inside the conversation
What it must not handle alone
A dispute, a refund, an unhappy customer: the system detects the case and routes it to a human agent with the full conversation context.
We set those guardrails at design time. An AI agent improvising on a refund costs more than it earns.
What you get
- Agent connected to your CRM and catalogue
- Escalation rules to your team
- Guardrails on sensitive topics
- Seamless human takeover mid-conversation
- Reporting on topics handled and escalated
Frequently asked questions
Does the agent understand Darija?
Yes, in writing and in the mixed French/Darija forms your customers actually use. We test this against your real conversations before go-live.
What if it can't answer?
It says so and hands over. We configure it to escalate rather than guess — that is a design decision, not a technical limit.
Can it take an order?
Yes for simple cases, with explicit customer confirmation. Ambiguous cases go to an agent.
Let's look at your orders
Free audit: we review your volume, your tools and your confirmation rate, then tell you where orders are leaking.