Order management software
An order without a clear status is an order you are going to lose. This module gives every order an owner, a stage and a deadline — from arrival to collection.
Why spreadsheets always break eventually
A shared file cannot tell you who is handling what right now. Two agents call the same customer. A confirmed order never ships because the row got filtered and forgotten.
That is not a discipline problem, it is a tooling problem: a spreadsheet has no concept of status, assignment or deadline.
What the module does
Every order moves through an explicit flow, and nothing can stall without someone seeing it.
- One queue: Shopify, WooCommerce, YouCan, WhatsApp, manual entry
- Statuses: to confirm, confirmed, packed, shipped, delivered, returned
- Assignment per agent, with visible workload
- Duplicate and suspicious-order detection
- Alerts on orders stuck too long
- Accounting export and settlement reconciliation
Built for a confirmation team
Your agents work in a screen designed for calling fast: customer context, history, script, and one click to log the call outcome.
The supervisor sees live who is handling what, how many orders are waiting, and where the queue is jamming.
What you get
- Unified multi-channel order queue
- Agent screen optimised for confirmation
- Supervisor view and workload balancing
- Alert rules for stalled orders
- Accounting export and COD reconciliation
Frequently asked questions
Let's look at your orders
Free audit: we review your volume, your tools and your confirmation rate, then tell you where orders are leaking.