CRM for beauty brands
A beauty brand sells in waves: a launch, a collaboration, an Instagram spike. The system has to absorb the spike without the team spending the night confirming orders by hand.
The problem isn't average volume, it's the spike
A brand doing 60 orders a day normally can take 400 on launch day or after a story that lands. That is precisely when manual confirmation collapses.
Orders not confirmed within 24 hours become delivery refusals. A good launch operated badly costs more than an average launch run well.
What we put in place
A flow that holds under load, and keeps the brand's character in the customer relationship.
- Store, WhatsApp and DM orders in one queue
- Automated confirmation able to absorb a spike
- Sales tracking per collaboration or influencer
- Batch, shade and variant management
- Loyalty programme and repurchase follow-ups
- Real margin per product after COD returns
Keeping a customer relationship that sounds like the brand
In beauty, tone matters. Automated messages that read like a bank damage what you built on Instagram.
We write the scenarios with you, in your voice, in French and Darija — the automation should be invisible to the customer.
What you get
- Multi-channel order queue
- Spike-resistant automated confirmation
- Sales tracking per influencer or campaign
- Variant and batch management
- Loyalty scenarios in your tone of voice
Frequently asked questions
Let's look at your orders
Free audit: we review your volume, your tools and your confirmation rate, then tell you where orders are leaking.